We're shipping you off to our Shipping page for more information!
We very much understand that feeling of hunting down a wishlist plant or finding that super rare beauty. Unfortunately, at this time, we are unable to accommodate special plant requests and do not maintain a waitlist for new items. Fortunately! We drop New Arrivals every Thursday at noon ET, follow us on Instagram or Facebook for more information.
Changes to an Existing Order
Waiting is the worst part, we get it, that's why we strive to process and package your order quickly and efficiently. Any changes to your order must be received within 12 hours of placing your original order to ensure we have time to make that change. E-mail changes to email@example.com and we'll work to accommodate your request. Of course, changes cannot be made once an order is shipped.
Forms of Payment
To make your checkout experience even easier, we accept all major credit cards, Google Pay and Facebook Pay.
Although we take great care in packaging your plants for safe delivery, sometimes things happen. If a plant arrives damaged, please email firstname.lastname@example.org within 48 hours of receiving you package. We ask that you include your order number and photos of the plant in the email. We want to make sure we can resolve the issue as soon as possible.
If the physical package was damage, please report it to the appropriate postal service as soon as possible.
Plant Sizes and Details
When you see a plant you like on our site, rest assure knowing the photo accurately represents what's available. We are constantly updating product photos so you can be confident in what you're buying. Of course, each plant is unique and there will be some variation in leaf color, pattern, size and number of leaves.
Size references for plants (4", 5", 6" etc.) refer to the diameter of the pot that the plant is planted in, not to the height or width of the plant. For rare and unique items, we will post individual pictures of the exact plant you will receive and the plant will also sport a fun name given by us (i.e. a Florida Ghost Philodendron may have the name Casper).
We got you covered! Visit our Houseplant Care page for advice on taking care of your new plant babies.
As of right now, our gift cards are only valid for online purchases and are not redeemable at our physical store, located at Kerby's Nursery. If you're interested in learning more about gift cards for our physical shop, please call the Nursery at 813-685-3265.