The Kerby's Houseplant Shop FAQs
Since we know you may be worried about shipping plant babies, we constantly monitor the 7-day forecast for our shipping areas and will automatically add a complimentary heat pack if you are in a cold area. If blizzard, ice or extreme cold conditions are in the forecast, we may hold your order until the weather is more favorable.
The shipping rate for your order will be calculated based on USPS rates and you have the option at checkout of selecting USPS Priority Mail or USPS Priority Mail Express once your address is entered. Ultimately, your plants may be shipped USPS or UPS, depending on which carrier is delivering more quickly to your area. Note that although Priority Mail service attaches a number of days to its service, neither carrier guarantees delivery by a particular date and all carriers are experiencing delays due to Covid and the holidays.
Your plants will be shipped within 3 to 5 business days of the day that you placed your order. Orders placed after 5pm are considered ordered on the next business day.
Delays may occur due to holidays or weather conditions such as extreme cold, heat or hurricanes. Tracking information will be emailed to you by the mail carrier at the time that your plants are shipped.
Please consider expedited shipping (such as USPS Priority Mail Express) if you are purchasing a rare plant. Many of these plants are one of a kind and cannot be replaced. Expedited shipping will be sure that the plants arrive happy and healthy to you.
Shipping to Multiple Addresses
Please place separate orders for each shipping address.
Your success is important to us. We take great care in selecting your plants and packaging them for their journey to you. If there is an issue with a plant upon arrival, please contact us within 48 hours at firstname.lastname@example.org and include pictures of the plants. Each plant is unique and so is each home. Be sure that you are providing your new plants with the proper light and water. If you are having an issue with a plant, please contact us and we will do our best to help you keep your plants healthy and thriving.
We are unable to accommodate special plant requests and do not maintain a wait list for new items. Follow us on Instagram or Facebook to see the latest arrivals and to get the first peek at what's coming soon.
Changes to an Existing Order
We strive to process and package your order quickly so that we can get your new plant on its way to your home. Any changes to your order must be received within 12 hours of placing your original order to ensure that there is time to make those changes prior to shipping. E-mail changes to email@example.com and we will attempt to accommodate your request. Changes cannot be made once an order is shipped.
Once an order is shipped, the sale is final and cannot be refunded or cancelled.
Forms of Payment
We accept all major credit cards through our online store checkout.
Each plant is carefully packaged to ensure safe arrival to your home. Plan to unpack your plants as soon as you receive them. You will find them protected by biodegradable peanuts, and wrapped in a paper sleeve to protect their leaves. Slowly slide the plant out of its sleeve being careful not to bend any leaves. Inside the paper sleeve is a satin sleeve protecting the leaves. Remove this and you will see moss covering the soil. This was placed to maintain moisture during shipping and can now be discarded. We do not advise replanting for at least 2-4 weeks in order to give your plant an opportunity to adjust to its new living environment.
Visit our Houseplant Care page for tips on watering, fertilizing and caring for your new plants.
Although we take great care in packaging your plants for safe delivery, sometimes things happen. If your order should arrive damaged, please send an email that includes your order number and a photo of the damages to firstname.lastname@example.org within 48 hours of receiving your delivery so that we can resolve the issue as soon as possible. If packaging has damage, please report it to the Postal Service as soon as possible.
We do our best to accurately capture the plant you will be receiving in the pictures for each product. Each plant is unique and there will be some variation in leaf color, pattern, size and number of leaves. Size references for plants (4", 5", 6" etc.) refer to the diameter of the pot that the plant is planted in, not to the height or width of the plant. For rare and unique items, we will post individual pictures of the exact plant you will receive and the plant will have a name to identify it (i.e. a Florida Ghost Philodendron may have the name Casper.)
Ways to Shop
The Kerby’s Houseplant Shop is available online 24 hours a day.
If you are local to the Tampa, FL area, come visit our garden center, Kerby’s Nursery and see the plants up close. Given the challenges of shipping, there are plenty of cool plants in our physical location that we don't offer for sale online. Local plant people can also use the online store to order plants that are available online for pick up in the store. Visit www.kerbysnursery.com for more information on our retail garden center.
2311 S Parsons Ave.
Seffner, FL 33584
Visit our Houseplant Care page for advice on taking care of your new plant babies.